- Kód
- 000698
- Názov
- Junior Technical Expert BI
- Jazyk
- Anglický jazyk
Job description
We are seeking a Junior Technical Expert (Business Intelligence) for our client
Junior Technical Expert BI will be responsibilities for:
• Lead a specific application portfolio according to Service Level Agreements by providing support and executing tasks during the monthly rollover
• Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in order to support the decision making processing
• Investigate and assess internal customers technical issues related to the assigned application as well as manage each case to a successful resolution, working in conjunction with IT colleagues and directly with internal customers where necessary
• Create solution descriptions and provide estimates for Change Requests
• Report overall application service performance to the Service Manager proactively taking action to address issues and gaps with the business.
• Act as Microstrategy technical expert and specialist for other team members and to internal customers, advise them of appropriate actions to fulfil procedures and regulatory requirements or solve immediate problems
• Involve in the delivery of projects through any application development and ongoing maintenance
• Collaborate with Solution Architecture teams to ensure the operational aspects of a solution are aligned
• Collaborate with Platform Management and IT Infrastructure counterparts in case of any infrastructure related issues
• Implement Change Requests in Microstrategy
• Document outages, errors and any other customer or service issues, administer actions to resolve service problems and perform incident, problem and escalation management for own area of responsibility
• Review and analyse IT project performance using standard reporting tools and highlight discrepancies against plan
• Assess and evaluate IT business processes in order to identify opportunities for improvement
• Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable
Requirements
Skills and experience will ideally include:
• University level education or equivalent
• Prior experience working in a financial services environment desirable, preferably insurance
• Service Management certification (e.g. ITIL) preferred
• Over 2 years of relevant BI experience, with technical background in Microstrategy.
• Technical background in Informatica PowerCenter and SAP BW is a plus
• Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
• Ability to work effectively in a global organization, under time pressure and to manage ambiguity
• Fluent in English (spoken and written). Further languages preferred
Place of work
Bratislava
Type of employment
TPP
Employment start date
1. 3. 2017