- Kód
- 000701
- Názov
- Service Desk Engineer
- Jazyk
- Anglický jazyk
Job description
- Work on Service Desk Tickets that come in via phone or email
- Follow up on outstanding requests and ensure timely resolution
- User Administration + Briefing
- Create accounts and configure hardware as part of on-boarding process
- Coordination to Service Providers, i.e. Repair and Service of End Devices
- Manage and monitor internal assets to ensure accurate inventory records
Requirements
- Apprenticeship as IT Specialist (m/f) or a comparable one
- Several years of related IT Service Desk or operations experience
- Excellent knowledge in Help Desk Services and User Documentation
- Advanced knowledge of macOS
- Basic knowledge of Windows
- Basic knowledge of Active Directory
- Good communication skills, including creation of user documentation and technical documentation
- Fluent communication in English
- Coordination and Organization
- Team player with a focus on service orientation
- Self-dependent working
Place of work
Kosice
Type of employment
TPP
What we can offer you
- Challenging and diverse tasks with scope for introducing your own ideas and experience
- An excellent working atmosphere in a highly-motivated and successful team with an international company culture
- Further professional and personal development at one of the world's leading providers of payment processing
- An attractive salary as well as long-term prospects in a successful company that is growing strongly
Employment start date
15. 3. 2017