- Code
- 000698
- Job
- Junior Technical Expert BI
- Language
- English
Job description
We are seeking a Junior Technical Expert (Business Intelligence) for our client
Junior Technical Expert BI will be responsibilities for:
• Lead a specific application portfolio according to Service Level Agreements by providing support and executing tasks during the monthly rollover
• Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in order to support the decision making processing
• Investigate and assess internal customers technical issues related to the assigned application as well as manage each case to a successful resolution, working in conjunction with IT colleagues and directly with internal customers where necessary
• Create solution descriptions and provide estimates for Change Requests
• Report overall application service performance to the Service Manager proactively taking action to address issues and gaps with the business.
• Act as Microstrategy technical expert and specialist for other team members and to internal customers, advise them of appropriate actions to fulfil procedures and regulatory requirements or solve immediate problems
• Involve in the delivery of projects through any application development and ongoing maintenance
• Collaborate with Solution Architecture teams to ensure the operational aspects of a solution are aligned
• Collaborate with Platform Management and IT Infrastructure counterparts in case of any infrastructure related issues
• Implement Change Requests in Microstrategy
• Document outages, errors and any other customer or service issues, administer actions to resolve service problems and perform incident, problem and escalation management for own area of responsibility
• Review and analyse IT project performance using standard reporting tools and highlight discrepancies against plan
• Assess and evaluate IT business processes in order to identify opportunities for improvement
• Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable
Required skills & experience
Skills and experience will ideally include:
• University level education or equivalent
• Prior experience working in a financial services environment desirable, preferably insurance
• Service Management certification (e.g. ITIL) preferred
• Over 2 years of relevant BI experience, with technical background in Microstrategy.
• Technical background in Informatica PowerCenter and SAP BW is a plus
• Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
• Ability to work effectively in a global organization, under time pressure and to manage ambiguity
• Fluent in English (spoken and written). Further languages preferred
Location
Bratislava
Contract type
TPP
Employment start date
1. 3. 2017